Retail Security Officer: Patrol, Protect & Assist

OCS; Wells; Remote; GBP 12,000 - 18,000; Full time

Job summary

OCS UK & Ireland is seeking a Retail Security Officer to protect customers, staff and stock, deter theft, and ensure a safe shopping environment. You will patrol, monitor CCTV, conduct searches where needed, respond to alarms, and report incidents with professionalism.

Role requires an active SIA license and the ability to work shifts including weekends and evenings. The company emphasizes customer service, compliance with policies, and teamwork within the security function.

Qualifications

• SIA license required (DS or Security Guarding).
• Strong observational skills and the ability to identify suspicious behaviour.
• Excellent verbal and written communication for reporting and interactions.
• Proactive and professional approach to safety and security.

Responsibilities

• Act as a visible security presence within the store, deterring theft and anti-social behaviour.
• Conduct regular patrols of the store premises, ensuring safety and security at all times.
• Monitor CCTV and other security equipment to identify and respond to suspicious activities.
• Carry out searches of individuals if required in accordance with company policies.
• Respond to alarms and incidents promptly, escalating issues to management or law enforcement as necessary.
• Complete detailed and accurate incident and observation reports.
• Liaise with store management and staff to address security concerns or potential threats.
• Provide a professional and welcoming approach to customers, staff, and visitors.
• Assist customers with directions or queries where needed.
• De-escalate confrontational situations calmly and professionally.
• Ensure compliance with all site-specific procedures, company policies, and legal requirements.
• Support the wider security team and assist with additional duties as requested by the Site Supervisor or Security Manager.

Skills

SIA License

Situational awareness

Communication skills

De-escalation

Customer service

Shift flexibility

Job description

OCS UK & Ireland is seeking a Retail Security Officer to protect customers, staff and stock, deter theft, and ensure a safe shopping environment. You will patrol, monitor CCTV, conduct searches where needed, respond to alarms, and report incidents with professionalism.

Role requires an active SIA license and the ability to work shifts including weekends and evenings. The company emphasizes customer service, compliance with policies, and teamwork within the security function.