Retail Security Officer – Visible Safety & Customer Service

OCS; Spalding; Remote; GBP 12,000 - 17,000; Full time

Job summary

OCS UK & Ireland is seeking a Retail Security Officer to protect customers, staff and stock across our shopping environments. You will deter theft, monitor CCTV, respond to incidents and provide a friendly, helpful presence.

The ideal candidate holds a valid SIA licence (DS or Security Guarding), has DBS/ BS7858 clearance eligibility, Right to Work in the UK, and flexible shifts including weekends and evenings. Join our award-winning security team and contribute to a safe shopping experience.

Qualifications

• Must have the Right to Work in the UK and DBS/BS7858 clearance.
• Valid SIA Licence (Door Supervisor or Security Guarding) and relevant security experience.
• Strong observational skills to identify suspicious activity.
• Proactive and professional approach to ensuring safety and security.
• Excellent verbal and written communication for reporting and interactions.

Responsibilities

• Maintain a visible security presence to deter theft and antisocial behaviour.
• Patrol the store and monitor CCTV for suspicious activity.
• Respond to alarms and incidents, escalating where required.
• Conduct searches in line with procedures when necessary.
• Complete accurate incident and observation reports.
• Work closely with store management on security matters.
• Provide a professional and approachable presence to customers and staff.
• De-escalate challenging situations calmly.
• Follow site procedures, company policies and legal requirements.
• Support the wider team and undertake additional duties as required.

Skills

SIA Licence

Observational skills

Communication skills

Customer service

Proactive approach

Job description

OCS UK & Ireland is seeking a Retail Security Officer to protect customers, staff and stock across our shopping environments. You will deter theft, monitor CCTV, respond to incidents and provide a friendly, helpful presence.

The ideal candidate holds a valid SIA licence (DS or Security Guarding), has DBS/ BS7858 clearance eligibility, Right to Work in the UK, and flexible shifts including weekends and evenings. Join our award-winning security team and contribute to a safe shopping experience.