Retail Security Officer - Visible Patrol & Customer Service

Manchester Arndale; Exeter; Hybrid; GBP 1,378,000 - 1,653,000; Full time

Benefits offered by this job

Award‑Winning Employer

Digital Learning

Retail Perks

Professional Growth

Flexible Pay

Inclusive Workplace

Job summary

OCS UK & Ireland is hiring a Retail Security Officer to safeguard customers, staff and stock in a busy retail environment. You will deter crime, monitor CCTV, perform patrols, conduct searches when required, and respond to alarms while delivering excellent service to shoppers.

You will join a team led by the Site Supervisor or Security Manager, with Friday–Sunday shifts possible and a commitment to compliance and professional conduct.

Qualifications

• Valid SIA License – Door Supervisor (DS) or Security Guarding required.
• Strong observational skills with the ability to identify suspicious behaviour.
• Excellent verbal and written communication for reporting and interactions.
• Proactive, professional approach to safety and security, with weekend/evening flexibility.

Responsibilities

• Act as a visible security presence within the store, deterring theft and anti-social behaviour.
• Conduct regular patrols of the store premises, ensuring safety and security at all times.
• Monitor CCTV and security equipment to identify and respond to suspicious activities.
• Carry out searches of individuals in line with company policies.
• Respond to alarms and incidents promptly, escalating to management or law enforcement as needed.
• Complete detailed incident and observation reports with accuracy.
• Liaise with store management to address security concerns or potential threats.
• Provide professional customer service and welcome to customers, staff, and visitors.
• De-escalate confrontational situations calmly and professionally.
• Ensure compliance with site procedures, policies, and legal requirements.

Skills

Observational skills

Communication skills

Customer service

De-escalation

Shift flexibility

Education

Valid SIA License – DS or Security Guarding

Job description

OCS UK & Ireland is hiring a Retail Security Officer to safeguard customers, staff and stock in a busy retail environment. You will deter crime, monitor CCTV, perform patrols, conduct searches when required, and respond to alarms while delivering excellent service to shoppers.

You will join a team led by the Site Supervisor or Security Manager, with Friday–Sunday shifts possible and a commitment to compliance and professional conduct.