SIA-Licensed Retail Security Officer - Customer-Focused

OCS; Southampton; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Award-Winning Employer

Digital Learning via OCS Academy

Retail perks via Hapi app

Professional Growth opportunities

Flexible pay options (Wagestream)

Job summary

OCS UK & Ireland is seeking a Retail Security Officer to protect customers, staff and stock while delivering excellent service in a retail environment.

You will deter theft, monitor CCTV, respond to incidents, and work closely with store teams. The role requires an SIA licence, DBS/BS7858 clearance, UK right to work, and flexibility for weekend/evening shifts. We value professionalism, safety, and customer care across all locations.

Qualifications

• Right to work in the UK and ability to obtain DBS and BS7858 security clearance.
• Valid SIA Licence (Door Supervisor or Security Guarding) and relevant security experience.
• Strong observational skills to identify suspicious behaviour.
• Proven ability to handle difficult situations calmly and professionally.
• Excellent verbal and written communication skills for reporting and interactions.
• Proactive and professional approach to ensuring safety and security.
• Flexibility to work varied shifts, including weekends and evenings.

Responsibilities

• Maintain a visible security presence to deter theft and anti-social behaviour.
• Patrol the store and monitor CCTV for suspicious activity.
• Respond to alarms and incidents, escalating where required.
• Conduct searches in line with company procedures when necessary.
• Complete accurate incident and observation reports.
• Work closely with store management and staff on security matters.
• Provide a professional and approachable presence and assist customers and staff with queries.
• De-escalate challenging situations calmly and in line with procedures.

Skills

SIA Licence (DS/Guarding)

Security experience

Observation skills

De-escalation abilities

Reporting (verbal & written)

Customer service

Shift flexibility

Job description

OCS UK & Ireland is seeking a Retail Security Officer to protect customers, staff and stock while delivering excellent service in a retail environment.

You will deter theft, monitor CCTV, respond to incidents, and work closely with store teams. The role requires an SIA licence, DBS/BS7858 clearance, UK right to work, and flexibility for weekend/evening shifts. We value professionalism, safety, and customer care across all locations.