Retail Security & Customer Safety Champion

Manchester Arndale; Scarborough; Hybrid; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Staff discounts

Wagestream pay

Hapi app discounts

Job summary

OCS UK & Ireland is seeking a Retail Security Officer to protect customers, staff and stock across our stores. You will deter theft, patrol the shop, monitor CCTV, respond to incidents and provide a helpful, professional presence for shoppers.

Ideal candidates hold a valid SIA Licence (DS or Security Guarding), are eligible to work in the UK, and can obtain DBS/ BS7858 clearance. You should communicate clearly, stay calm under pressure, and be flexible to weekend/evening shifts.

Qualifications

• Right to work in the UK with eligibility for DBS and BS7858 clearance.
• Valid SIA Licence (DS or Security Guarding) and related security experience.
• Strong observational skills and the ability to identify suspicious behaviour.
• Clear reporting and communication skills for interactions and incident logs.
• Calm, professional approach with flexibility for weekends/evenings.

Responsibilities

• Maintain a visible security presence and deter theft.
• Patrol the store and monitor CCTV for suspicious activity.
• Respond to alarms and incidents; escalate when required.
• Conduct searches in line with procedures when necessary.
• Complete accurate incident and observation reports.
• Work with store management on security matters.
• Provide a professional, approachable presence; assist customers.
• De-escalate challenging situations calmly.
• Follow site procedures, policies, and legal requirements.
• Support the wider team and take on additional duties.

Skills

Observational skills

Verbal & written communication

De-escalation

Customer service

Flexible shifts

Education

SIA Licence (DS or Security Guarding)

Job description

OCS UK & Ireland is seeking a Retail Security Officer to protect customers, staff and stock across our stores. You will deter theft, patrol the shop, monitor CCTV, respond to incidents and provide a helpful, professional presence for shoppers.

Ideal candidates hold a valid SIA Licence (DS or Security Guarding), are eligible to work in the UK, and can obtain DBS/ BS7858 clearance. You should communicate clearly, stay calm under pressure, and be flexible to weekend/evening shifts.