Retail Security Officer - Customer-Focused Visible Patrol

OCS; Paignton; Hybrid; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Hapi app discounts

OCS Academy digital learning

Wagestream pay and benefits

Job summary

OCS UK & Ireland is seeking a Retail Security Officer for our Paignton store. As part of the team you will deter theft, patrol the premises, monitor CCTV, and respond to incidents while providing friendly customer service.

You will hold a valid SIA Door Supervisor (DS) or Security Guarding license, work varied shifts including weekends and evenings, and liaise with store management to address security concerns.

Qualifications

• Valid SIA License – Door Supervisor (DS) or Security Guarding required.
• Strong observational skills with the ability to identify suspicious behaviour.
• Proven ability to handle difficult situations calmly and professionally.
• Excellent verbal and written communication skills for reporting and interactions.
• A proactive and professional approach to ensuring safety and security.
• Flexibility to work varied shifts, including weekends and evenings.

Responsibilities

• Act as a visible security presence within the store, deterring theft and anti-social behaviour.
• Conduct regular patrols of the store premises, ensuring safety and security at all times.
• Monitor CCTV and other security equipment to identify and respond to suspicious activities.
• Carry out searches of individuals if required in accordance with company policies.
• Respond to alarms and incidents promptly, escalating issues to management or law enforcement as necessary.
• Complete detailed and accurate incident and observation reports.
• Liaise with store management and staff to address security concerns or potential threats.
• Provide a professional and welcoming approach to customers, staff, and visitors.
• Assist customers with directions or queries where needed.
• De-escalate confrontational situations calmly and professionally.
• Ensure compliance with all site-specific procedures, company policies, and legal requirements.
• Support the wider security team and assist with additional duties as requested by the Site Supervisor or Security Manager.

Skills

SIA License

Observational skills

Communication skills

De-escalation

Flexibility

Job description

OCS UK & Ireland is seeking a Retail Security Officer for our Paignton store. As part of the team you will deter theft, patrol the premises, monitor CCTV, and respond to incidents while providing friendly customer service.

You will hold a valid SIA Door Supervisor (DS) or Security Guarding license, work varied shifts including weekends and evenings, and liaise with store management to address security concerns.