Retail Security Officer: Safe Store & Customer Care

OCS Group limited; Tiverton; On-site; GBP 12,000 - 17,000; Full time

Job summary

OCS UK & Ireland is seeking a Retail Security Officer to protect customers, staff and stock in a busy UK store. You will deter theft, patrol the premises, monitor CCTV and respond to incidents with professionalism.

The role requires an SIA license, excellent communication, and a flexible attitude to weekends and evenings. You will report incidents clearly and liaise with store management to maintain a safe shopping environment.

Qualifications

• SIA Door Supervisor license (or equivalent) is required.
• Excellent communication and reporting skills are essential.
• Flexible to work weekends and evenings and across shifts.
• Strong observational skills and ability to handle difficult situations calmly.

Responsibilities

• Act as a visible security presence to deter theft and anti-social behaviour.
• Conduct regular patrols to ensure store safety and security.
• Monitor CCTV and security equipment and respond to suspicious activity.
• Carry out searches of individuals as per policy and law.
• Respond promptly to alarms; escalate to management or police when needed.
• Prepare accurate incident and observation reports.
• Liaise with store management to address security concerns.
• Provide professional customer service and assist customers with queries.
• De-escalate confrontations calmly and professionally.
• Ensure compliance with site procedures, policies and legal requirements.

Skills

Observation skills

De-escalation

Customer service

Communication

Flexibility

Education

SIA License - Door Supervisor

Tools

CCTV monitoring

Job description

OCS UK & Ireland is seeking a Retail Security Officer to protect customers, staff and stock in a busy UK store. You will deter theft, patrol the premises, monitor CCTV and respond to incidents with professionalism.

The role requires an SIA license, excellent communication, and a flexible attitude to weekends and evenings. You will report incidents clearly and liaise with store management to maintain a safe shopping environment.