Retail Security Officer – Keep Shoppers Safe & Comfortable

OCS Group; Scunthorpe; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Award-Winning Employer

Digital Learning

Retail Perks (Hapi app discounts)

Professional Growth

Flexible Pay

Job summary

OCS UK & Ireland is hiring a Retail Security Officer to protect customers, staff and stock in a busy UK store. You will deter crime, provide excellent service and respond effectively to incidents, while maintaining a visible, approachable presence.

The role requires a valid SIA licence, Right to Work in the UK, and flexibility to work weekends and evenings. You will work with store management, complete clear incident reports, monitor CCTV, conduct searches when needed, and uphold company

Qualifications

• Must have Right to Work in the UK and DBS/BS7858 clearance.
• Valid SIA Licence (DS or Security Guarding) and security experience.
• Strong observational skills to identify suspicious activity.
• Ability to handle difficult situations calmly and professionally.
• Excellent verbal and written reporting and interaction skills.
• Proactive and professional approach to safety and security; flexible shifts including weekends and evenings.

Responsibilities

• Maintain a visible security presence, deterring theft and anti-social behaviour.
• Patrol the store and monitor CCTV for suspicious activity.
• Respond to alarms and incidents, escalating where required.
• Conduct searches in line with company procedures when necessary.
• Complete accurate incident and observation reports.
• Work closely with store management and staff on security matters.
• Provide a professional and approachable presence.
• Assist customers and staff with queries.
• De-escalate challenging situations calmly.
• Follow all site procedures, company policies and legal requirements.
• Support the wider team and undertake additional duties as required.

Skills

Right to Work in UK

SIA Licence (DS or Security Guarding)

Observation skills

Customer service

Communication

Education

Tools

DBS clearance

BS7858

Job description

OCS UK & Ireland is hiring a Retail Security Officer to protect customers, staff and stock in a busy UK store. You will deter crime, provide excellent service and respond effectively to incidents, while maintaining a visible, approachable presence.

The role requires a valid SIA licence, Right to Work in the UK, and flexibility to work weekends and evenings. You will work with store management, complete clear incident reports, monitor CCTV, conduct searches when needed, and uphold company