Retail Security Specialist — Customer Safety Advocate

OCS; England; Remote; GBP 21,000 - 25,000; Full time

Job summary

OCS UK & Ireland is seeking a Retail Security Officer to protect customers, staff and stock in our store environment. You will act as a visible deterrent to crime and provide excellent customer service. The role requires a valid SIA Door Supervisor license, strong observational skills, calm decision making and clear communication.

Flexible shifts, including weekends and evenings, are available. Join a leading facilities provider dedicated to Trust, Respect, Unity and Empowerment, delivering

Qualifications

• Valid SIA License – Door Supervisor (DS) or Security Guarding required.
• Strong observational skills with the ability to identify suspicious behaviour.
• Excellent verbal and written communication for reporting and interactions.
• Proactive and professional approach to safety and security.
• Flexible to work weekends and evenings.

Responsibilities

• Act as a visible security presence to deter theft and anti-social behaviour.
• Conduct regular store patrols to maintain safety and security.
• Monitor CCTV and security systems and respond to suspicious activity.
• Carry out searches of individuals in line with company policy.
• Respond to alarms and incidents promptly and escalate as needed.
• Complete detailed incident and observation reports.
• Liaise with store management to address security concerns.
• Provide friendly customer service and assist with directions.
• De-escalate confrontations calmly and professionally.

Skills

SIA License DS

Observational skills

Communication skills

De-escalation skills

Job description

OCS UK & Ireland is seeking a Retail Security Officer to protect customers, staff and stock in our store environment. You will act as a visible deterrent to crime and provide excellent customer service. The role requires a valid SIA Door Supervisor license, strong observational skills, calm decision making and clear communication.

Flexible shifts, including weekends and evenings, are available. Join a leading facilities provider dedicated to Trust, Respect, Unity and Empowerment, delivering