SIA Retail Security Officer | Customer-Focused Patrols

OCS Group limited; West Alvington; On-site; GBP 19,000 - 28,000; Full time

Benefits offered by this job

Award-winning employer

OCS Academy for development

Wagestream flexible pay

Job summary

OCS UK & Ireland is seeking a Retail Security Officer to protect customers, staff and stock, deter theft, and respond promptly to incidents in a busy retail environment.

You will patrol stores, monitor CCTV, conduct searches as required, report clearly, and liaise with store management while delivering excellent customer service. The role requires flexibility with shifts including weekends and evenings.

Qualifications

• Strong observational skills required.
• Ability to handle difficult situations calmly and professionally.
• Excellent verbal and written communication for reporting and interactions.
• Proactive and professional approach to ensuring safety and security.
• Flexibility to work varied shifts, including weekends and evenings.

Responsibilities

• Act as a visible security presence within the store, deterring theft and anti-social behaviour.
• Conduct regular patrols of the store premises, ensuring safety and security at all times.
• Monitor CCTV and other security equipment to identify and respond to suspicious activities.
• Carry out searches of individuals if required in accordance with company policies.
• Respond to alarms and incidents promptly, escalating issues to management or law enforcement as necessary.
• Complete detailed and accurate incident and observation reports.
• Liaise with store management and staff to address security concerns or potential threats.
• Provide a professional and welcoming approach to customers, staff, and visitors.
• Assist customers with directions or queries where needed.
• De-escalate confrontational situations calmly and professionally.
• Ensure compliance with all site-specific procedures, company policies, and legal requirements.
• Support the wider security team and assist with additional duties as requested by the Site Supervisor or Security Manager.

Skills

Observational skills

Calm under pressure

Verbal & written communication

Proactive professional

Shift flexibility

Education

SIA License DS or Security Guarding

Job description

OCS UK & Ireland is seeking a Retail Security Officer to protect customers, staff and stock, deter theft, and respond promptly to incidents in a busy retail environment.

You will patrol stores, monitor CCTV, conduct searches as required, report clearly, and liaise with store management while delivering excellent customer service. The role requires flexibility with shifts including weekends and evenings.