Retail Security Officer - Calm Deterrence & Customer Care

OCS Group; Leicester, Melton Mowbray; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Hapi app discounts

Wagestream access

OCS Academy digital learning

Award-winning employer recognition

Job summary

OCS UK & Ireland is seeking a Retail Security Officer to protect customers, staff and stock across our retail environments. You will deter theft, patrol, and monitor CCTV while providing a helpful, professional presence for shoppers and colleagues.

Applicants must hold a valid SIA Licence (DS or Security Guarding), have the Right to Work in the UK, and be able to obtain DBS clearance. Flexible shifts including weekends/evenings are required.

Qualifications

• Must hold a valid SIA Licence (DS or Security Guarding) and relevant security experience.
• Right to Work in the UK and ability to undergo DBS clearance.
• Strong observational skills and the ability to identify suspicious behaviour.
• Excellent verbal and written communication for reporting and interactions.

Responsibilities

• Maintain a visible security presence, deterring theft and anti-social behaviour.
• Patrol the store and monitor CCTV for suspicious activity.
• Respond to alarms and incidents, escalating where required.
• Conduct searches in line with company procedures when necessary.
• Complete accurate incident and observation reports.
• Work closely with store management and staff on security matters.
• Provide a professional and approachable presence; assist customers and staff with queries.
• De-escalate challenging situations calmly; follow all site procedures and policies.
• Support the wider team and undertake additional duties as required.

Skills

SIA Licence (DS / Security Guarding)

Customer service

Observation skills

Calm under pressure

Job description

OCS UK & Ireland is seeking a Retail Security Officer to protect customers, staff and stock across our retail environments. You will deter theft, patrol, and monitor CCTV while providing a helpful, professional presence for shoppers and colleagues.

Applicants must hold a valid SIA Licence (DS or Security Guarding), have the Right to Work in the UK, and be able to obtain DBS clearance. Flexible shifts including weekends/evenings are required.