Retail Security Officer: Visible, Customer-Focused & Safe

OCS Group; High Wycombe; Hybrid; GBP 14,000 - 21,000; Full time

Job summary

OCS UK & Ireland is seeking a Retail Security Officer to protect customers, staff and stock in a busy retail setting. You will deter theft, patrol the store, monitor CCTV, and respond to incidents with professionalism while assisting customers and staff as needed.

The ideal candidate holds a valid SIA licence (DS or Security Guarding), has DBS/BS7858 clearance, and can work weekend/evening shifts with strong reporting and communication skills.

Qualifications

• Right to work in the UK and ability to undergo DBS and BS7858 security clearance.
• Valid SIA Licence (DS or Security Guarding) with relevant security experience.
• Strong observational skills to identify suspicious behaviour and report findings.

Responsibilities

• Maintain a visible security presence, deterring theft and anti-social behaviour.
• Patrol the store and monitor CCTV for suspicious activity.
• Respond to alarms and incidents, escalating where required.
• Conduct searches in line with company procedures when necessary.
• Complete accurate incident and observation reports.
• Work closely with store management and staff on security matters.
• Provide a professional and approachable presence.
• Assist customers and staff with queries.
• De-escalate challenging situations calmly.
• Follow all site procedures, company policies and legal requirements.
• Support the wider team and undertake additional duties as required.

Skills

Right to work in UK

DBS & BS7858 clearance

SIA Licence (DS or Security Guarding)

Security experience

Observational skills

Calm de-escalation

Communication skills

Weekend/evening flexibility

Job description

OCS UK & Ireland is seeking a Retail Security Officer to protect customers, staff and stock in a busy retail setting. You will deter theft, patrol the store, monitor CCTV, and respond to incidents with professionalism while assisting customers and staff as needed.

The ideal candidate holds a valid SIA licence (DS or Security Guarding), has DBS/BS7858 clearance, and can work weekend/evening shifts with strong reporting and communication skills.