Retail Security Officer – Visible Deterrence & Customer Care

OCS Group limited; Polsloe Bridge; On-site; GBP 12,000 - 18,000; Full time

Job summary

OCS UK & Ireland is seeking a Retail Security Officer to protect customers, staff and stock in a busy retail environment. You will deter theft, patrol the store, monitor CCTV and respond to incidents with professionalism.

The role requires a valid SIA license (DS or Guarding) and a strong customer-service approach. Flexibility for varied shifts, including evenings and weekends, is expected.

Qualifications

• Must hold valid SIA DS or Security Guarding licence.
• Retail security experience is preferred.
• Strong customer-service mindset and communication.
• Ability to stay calm and act professionally in challenging situations.

Responsibilities

• Act as a visible security presence to deter theft and anti-social behaviour.
• Patrol store premises regularly to ensure safety and security.
• Monitor CCTV and respond to suspicious activity.
• Carry out searches in line with company policies when required.
• Respond to alarms and incidents promptly and escalate as needed.
• Prepare detailed incident and observation reports with accuracy.
• Coordinate with store management to address security concerns.
• Provide a professional and welcoming approach to customers and staff.
• Assist customers with directions or queries when required.
• De-escalate confrontations calmly and professionally.
• Ensure compliance with site procedures and legal requirements.
• Support the broader security team and perform additional duties as requested.

Skills

Observational skills

De-escalation skills

Verbal communication

Written communication

SIA Licence

Tools

CCTV monitoring

Job description

OCS UK & Ireland is seeking a Retail Security Officer to protect customers, staff and stock in a busy retail environment. You will deter theft, patrol the store, monitor CCTV and respond to incidents with professionalism.

The role requires a valid SIA license (DS or Guarding) and a strong customer-service approach. Flexibility for varied shifts, including evenings and weekends, is expected.