Retail Security & Customer Service Officer

OCS; Worksop; On-site; GBP 15,000 - 18,000; Full time

Job summary

OCS UK & Ireland is seeking a Retail Security Officer to protect customers, staff and stock, ensuring a safe shopping environment. You will deter theft, patrol the store, monitor CCTV, respond to alarms, and complete incident reports with a professional presence.

The role requires a valid SIA licence, DBS/BS7858 clearance, and flexibility to work early, late shifts including weekends; you will work closely with store teams and support queries from customers and colleagues.

Qualifications

• Right to work in the UK and ability to obtain DBS and BS7858 clearance.
• Valid SIA Licence (Door Supervisor or Security Guarding) with relevant security experience.
• Strong observational skills to identify suspicious behaviour.
• Excellent verbal and written communication for reporting and interactions.
• Flexible to work varied shifts, including weekends and evenings.

Responsibilities

• Maintain a visible security presence, deterring theft and anti-social behaviour.
• Patrol the store and monitor CCTV for suspicious activity.
• Respond to alarms and incidents, escalating where required.
• Conduct searches in line with company procedures when necessary.
• Complete accurate incident and observation reports.
• Work closely with store management and staff on security matters.
• Provide a professional and approachable presence.
• Assist customers and staff with queries.
• De-escalate challenging situations calmly.
• Follow all site procedures, company policies and legal requirements.
• Support the wider team and undertake additional duties as required.

Skills

Right to work in the UK

DBS clearance

BS7858 clearance

SIA Licence

Observational skills

Communication skills

Calm under pressure

Shift flexibility

Job description

OCS UK & Ireland is seeking a Retail Security Officer to protect customers, staff and stock, ensuring a safe shopping environment. You will deter theft, patrol the store, monitor CCTV, respond to alarms, and complete incident reports with a professional presence.

The role requires a valid SIA licence, DBS/BS7858 clearance, and flexibility to work early, late shifts including weekends; you will work closely with store teams and support queries from customers and colleagues.