Retail Security Officer — Safe Shopping & Customer Service

Mitie; Horsham; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading security service provider in the UK is seeking a Retail Security Officer to ensure a safe shopping environment while delivering exceptional customer service. The ideal candidate should preferably hold a current SIA licence, with opportunities for training available. Responsibilities include conducting store patrols, utilising CCTV systems, and collaborating with store management and police to reduce crime. This role offers various benefits, including contracted hours, annual leave, and progression opportunities.

Benefits

Contracted hours

Annual leave entitlement

Pension and Life insurance schemes

Free uniform supplied

SIA Re-licencing programme

Comprehensive induction and training programme

Access to financial services and retail discounts

Apprenticeship schemes

Progression and development opportunities

All breaks are paid

Qualifications

• Must have a full 5-year checkable employment/education history.
• SIA licence or certificates preferable; training may be provided.

Responsibilities

• Deliver industry-leading customer service.
• Deter violence and public order offences.
• Conduct patrols of the store.
• Utilise CCTV systems to support crime reduction.
• Liaise with store management teams.
• Engage with Police and crime partnerships.

Skills

Customer Service

CCTV Operation

Patrol Skills

Public Order Management

Education

Current SIA Licence or Certificates

Job description

A leading security service provider in the UK is seeking a Retail Security Officer to ensure a safe shopping environment while delivering exceptional customer service. The ideal candidate should preferably hold a current SIA licence, with opportunities for training available. Responsibilities include conducting store patrols, utilising CCTV systems, and collaborating with store management and police to reduce crime. This role offers various benefits, including contracted hours, annual leave, and progression opportunities.