Retail Security Officer — Calm, Proactive & Customer‑First

Mitie; England; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

Company-funded SIA licence renewal

Share Incentive Plan

Save As You Earn Scheme

Cycle to Work Scheme

Life Assurance

Childcare Voucher Scheme

Job summary

M&S in the United Kingdom is seeking a Security Officer to help create a safe, welcoming and secure environment for customers and colleagues. This role requires staying calm under pressure, leading with professionalism and taking pride in delivering great service while protecting the stores, people and products.

You will be a confident, customer-focused presence in-store, aiding customers and colleagues while helping reduce risk, prevent loss and respond to incidents.

Qualifications

• Previous security experience is preferred.
• A valid SIA licence is desirable, although not essential
• Strong communication and interpersonal skills
• A calm, confident and professional approach
• A proactive mindset with the ability to make sound decisions quickly
• A genuine passion for customer service and keeping people safe
• All candidates must be able to provide a 5-year checkable work history within the UK.

Responsibilities

• Be a visible presence in store to help customers.
• Prevent loss, respond to incidents, identify risks.
• Use store technology and body-worn cameras for incident management.
• Support store operations and incident management.
• Stay calm under pressure and act professionally.
• Work with store colleagues to maintain high standards.
• Adapt quickly to changing situations to support the store.

Skills

Security experience

Communication skills

Interpersonal skills

Calm under pressure

Proactive mindset

Customer service

Job description

M&S in the United Kingdom is seeking a Security Officer to help create a safe, welcoming and secure environment for customers and colleagues. This role requires staying calm under pressure, leading with professionalism and taking pride in delivering great service while protecting the stores, people and products.

You will be a confident, customer-focused presence in-store, aiding customers and colleagues while helping reduce risk, prevent loss and respond to incidents.