Security Officer – Calm, Customer‑Focused & Ready to Protect

Mitie; Coventry; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

Company-funded SIA licence renewal

Share Incentive Plan

Save As You Earn Scheme

Cycle to Work Scheme

Life Assurance

Childcare Voucher Scheme

Job summary

Join M&S as a Security Officer, where you'll play a vital role in creating a safe, welcoming and secure environment for our customers and colleagues. We're looking for confident, customer-focused individuals who can combine strong awareness with a warm and approachable attitude.

You'll be a visible presence in store, helping customers feel supported while protecting people and products. You'll stay calm under pressure, use store technology and work closely with colleagues to maintain high

Qualifications

• Previous security experience is preferred.
• A valid SIA licence is desirable, although not essential.
• Strong communication and interpersonal skills.
• A calm, confident and professional approach.
• A proactive mindset with the ability to make sound decisions quickly.
• A genuine passion for customer service and keeping people safe.
• All candidates must be able to provide a 5-year checkable work history within the UK.

Responsibilities

• Operate in a fast-paced retail environment, staying alert, responsive and ready to step in when needed.
• Customer service is at the heart of the role, greeting customers and delivering professional support.
• Keep stores safe and secure by preventing loss, responding to incidents, and identifying risks.
• Be digitally confident, using store technology including mobile reporting systems and body-worn cameras.
• Stay calm under pressure and act professionally during challenging situations.
• Work closely with store colleagues to maintain standards and support operations.
• Adapt to changing situations to support the store when needed.

Skills

Security experience

SIA licence

Communication skills

Calm under pressure

Professional attitude

Customer service

Job description

Join M&S as a Security Officer, where you'll play a vital role in creating a safe, welcoming and secure environment for our customers and colleagues. We're looking for confident, customer-focused individuals who can combine strong awareness with a warm and approachable attitude.

You'll be a visible presence in store, helping customers feel supported while protecting people and products. You'll stay calm under pressure, use store technology and work closely with colleagues to maintain high