Customer-Focused Security Officer | Calm, Pro, Retail

Mitie; Ellesmere Port; Presencial; GBP 15.000 - 22.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Company-funded SIA licence renewal

Share Incentive Plan

Save As You Earn Scheme

Cycle to Work Scheme

Life Assurance

Childcare Voucher Scheme

Descripción de la vacante

Join M&S as a Security Officer, where you'll play a vital role in creating a safe, welcoming and secure environment for our customers and colleagues.

This isn't just a security role, it's a role for people who stay calm under pressure, lead with professionalism and take pride in delivering great service while protecting our stores, people and products. You’ll be a visible presence in store, helping customers feel supported while contributing to a safer shopping environment.

Formación

• Previous security experience is preferred.
• A valid SIA licence is desirable, although not essential.
• Strong communication and interpersonal skills.
• A calm, confident and professional approach.
• Genuine passion for customer service and keeping people safe.

Responsabilidades

• Operate in a fast-paced retail environment, staying alert and responsive.
• Provide welcoming customer service and professional support to customers and colleagues.
• Help keep stores safe and secure, prevent loss and respond to incidents.
• Use store technology and body-worn cameras to support operations and incident management.
• Remain calm under pressure and act professionally in challenging situations.
• Work closely with store colleagues to maintain high standards and a positive environment.

Conocimientos

Security experience

Communication skills

Calm under pressure

Proactive mindset

Customer service orientation

Descripción del empleo

Join M&S as a Security Officer, where you'll play a vital role in creating a safe, welcoming and secure environment for our customers and colleagues.

This isn't just a security role, it's a role for people who stay calm under pressure, lead with professionalism and take pride in delivering great service while protecting our stores, people and products. You’ll be a visible presence in store, helping customers feel supported while contributing to a safer shopping environment.