Retail Security Lead: Calm, Customer-Focused Protector

Mitie; Bury St Edmunds; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

Share Incentive Plan

Save As You Earn Scheme

Cycle to Work Scheme

Life Assurance

Childcare Voucher Scheme

Company-funded SIA licence renewal

Job summary

M&S in the United Kingdom is seeking a Security Officer to help create a safe, welcoming and secure shopping environment for customers and colleagues. You will stay calm under pressure, lead with professionalism and take pride in delivering great service while protecting people, stores and products.

The role requires a confident, customer-focused approach, strong awareness, and the ability to use store technology to support operations and incident management.

Qualifications

• Previous security experience is preferred.
• A valid SIA licence is desirable, although not essential
• Strong communication and interpersonal skills
• A calm, confident and professional approach
• A proactive mindset with the ability to make sound decisions quickly
• A genuine passion for customer service and keeping people safe

Responsibilities

• Operate in a fast-paced retail environment, staying alert, responsive and ready to step in when needed.
• Create a welcoming store environment, greeting customers as they start shopping with us, while delivering professional support to both customers and colleagues.
• Help keep our stores safe and secure by preventing loss, responding to incidents, identifying risks and supporting safe ways of working.
• Stay calm under pressure and act professionally in challenging situations, including supporting emergency procedures.
• Work closely with store colleagues to maintain high standards, support operations and create a positive environment.

Job description

M&S in the United Kingdom is seeking a Security Officer to help create a safe, welcoming and secure shopping environment for customers and colleagues. You will stay calm under pressure, lead with professionalism and take pride in delivering great service while protecting people, stores and products.

The role requires a confident, customer-focused approach, strong awareness, and the ability to use store technology to support operations and incident management.