Retail Security Officer: Calm, Customer‑Focused & Safe

Mitie; Bath; On-site; GBP 17,000 - 24,000; Full time

Benefits offered by this job

Share Incentive Plan

Save As You Earn Scheme

Cycle to Work Scheme

Life Assurance

Childcare Voucher Scheme

Job summary

M&S in Bath is seeking a Security Officer to create a safe, welcoming environment for customers and colleagues. You’ll be the visible presence in-store, staying calm under pressure and delivering great service while protecting people and products. You’ll work in a fast-paced retail setting, use store technology, and cooperate with colleagues to maintain safety.

A proactive mindset, strong communication, and a professional approach are essential. A valid SIA licence is desirable but not required.

Qualifications

• Experience in security or customer-facing role preferred.
• Valid SIA licence desirable but not essential.
• Strong communication and interpersonal skills.
• Calm, confident and professional approach.
• Proactive mindset with quick decision-making.

Responsibilities

• Operate in a fast-paced retail environment, stay alert and responsive.
• Provide professional customer support and welcome shoppers.
• Help keep stores safe and secure, deter loss and respond to incidents.
• Use store technology and reporting tools to support operations.
• Maintain professional conduct and support emergency procedures.

Skills

Communication skills

Interpersonal skills

Calm under pressure

Proactive mindset

Job description

M&S in Bath is seeking a Security Officer to create a safe, welcoming environment for customers and colleagues. You’ll be the visible presence in-store, staying calm under pressure and delivering great service while protecting people and products. You’ll work in a fast-paced retail setting, use store technology, and cooperate with colleagues to maintain safety.

A proactive mindset, strong communication, and a professional approach are essential. A valid SIA licence is desirable but not required.