Retail Security Officer — Customer Service & Safety (SIA Licence)

Mitie; Loughborough; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

SIA licence renewal

Share incentive plan

Save As You Earn

Cycle to Work

Life Assurance

Childcare vouchers

Job summary

M&S is seeking a Security Officer in the United Kingdom to create a safe, welcoming environment for customers and colleagues. You will stay calm under pressure, lead with professionalism and take pride in delivering great service while protecting our stores, people and products.

This role requires strong awareness, a warm, approachable attitude and teamwork to support store operations and incident management. Competitive hourly pay and benefits apply.

Qualifications

• Previous security experience is preferred.
• A valid SIA licence is desirable, although not essential.
• A 5-year checkable work history within the UK is required.

Responsibilities

• Maintain a visible security presence in-store and assist customers and colleagues.
• Prevent loss, respond to incidents and identify risks to keep people safe.
• Use store technology, including mobile reporting systems and body-worn cameras.

Skills

Strong communication

Interpersonal skills

Calm under pressure

Customer service

Professional approach

Job description

M&S is seeking a Security Officer in the United Kingdom to create a safe, welcoming environment for customers and colleagues. You will stay calm under pressure, lead with professionalism and take pride in delivering great service while protecting our stores, people and products.

This role requires strong awareness, a warm, approachable attitude and teamwork to support store operations and incident management. Competitive hourly pay and benefits apply.