Retail Security Officer — Calm, Customer‑Focused

Mitie; Sefton; On-site; GBP 15,000 - 22,000; Part time

Benefits offered by this job

Share Incentive Plan

Save As You Earn Scheme

Cycle to Work Scheme

Life Assurance

Childcare Voucher Scheme

Company-funded SIA licence renewal

Up to £13 per hour (enhancement for管理要

Job summary

Mitie is recruiting a Security Officer for an M&S store in the UK. The role offers 15 hours per week with overtime, delivering safe, welcoming and secure shopping experiences for customers and colleagues.

You will stay calm under pressure, lead with professionalism and provide great service while protecting people, stores and products. A valid SIA licence is desirable, with a strong focus on customer engagement and incident response.

Qualifications

• Customer-focused individuals who stay calm under pressure.
• Confident, proactive and professional approach.
• Strong communication and interpersonal skills.
• Ability to make sound decisions quickly.
• Willingness to work flexible hours in a fast-paced retail environment.

Responsibilities

• Maintain a visible security presence in store and assist customers.
• Prevent loss, respond to incidents and identify risks.
• Support store operations and incident management.
• Use store technology for reporting and communications.
• Collaborate with colleagues to maintain high standards of safety and service.

Skills

Customer focus

Calm under pressure

Professional communication

Decision making

Team player

Education

SIA licence (desirable)

Tools

Mobile reporting systems

Body-worn cameras

Job description

Mitie is recruiting a Security Officer for an M&S store in the UK. The role offers 15 hours per week with overtime, delivering safe, welcoming and secure shopping experiences for customers and colleagues.

You will stay calm under pressure, lead with professionalism and provide great service while protecting people, stores and products. A valid SIA licence is desirable, with a strong focus on customer engagement and incident response.