Retail Security Officer Calm, Customer-Focused Perks

Mitie; Hamilton; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

Company-funded SIA licence renewal

Share Incentive Plan

Save As You Earn Scheme

Cycle to Work Scheme

Life Assurance

Childcare Voucher Scheme

Job summary

Marks & Spencer is hiring a Security Officer to help create a safe, welcoming and secure environment for customers and colleagues. You will be a visible presence in-store, staying calm under pressure while delivering professional service and protecting people, stores, and products.

This role requires strong communication, a proactive mindset, and a genuine passion for customer service and safety. A valid SIA licence is desirable, with 5-year UK work history and benefits including licence renewal

Qualifications

• Previous security experience preferred.
• A valid SIA licence is desirable, although not essential.
• Strong communication and interpersonal skills.
• A calm, confident and professional approach.
• A proactive mindset with the ability to make sound decisions quickly.
• A genuine passion for customer service and keeping people safe.

Responsibilities

• Maintain a visible presence in-store to support customers and colleagues.
• Prevent loss, respond to incidents and identify risks to protect people and products.
• Use store technology and body-worn cameras to support operations and incident management.
• Stay calm and professional when handling challenging situations or emergencies.
• Collaborate with store colleagues to maintain high standards and a positive environment.

Skills

Communication skills

Interpersonal skills

Calm under pressure

Proactive mindset

Customer service

Job description

Marks & Spencer is hiring a Security Officer to help create a safe, welcoming and secure environment for customers and colleagues. You will be a visible presence in-store, staying calm under pressure while delivering professional service and protecting people, stores, and products.

This role requires strong communication, a proactive mindset, and a genuine passion for customer service and safety. A valid SIA licence is desirable, with 5-year UK work history and benefits including licence renewal