Security Officer (Retail) – Calm, Customer-First

Mitie; Glasgow; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

Share Incentive Plan

Save As You Earn Scheme

Cycle to Work Scheme

Life Assurance

Childcare Voucher Scheme

Job summary

M&S is hiring a Security Officer to help create a safe, welcoming environment for customers and colleagues. You will stay calm under pressure, lead with professionalism, and protect people and products while delivering excellent service.

In this fast-paced retail role, you’ll be a visible presence, use store technology, and collaborate with teammates to maintain high security standards. A valid SIA licence is desirable, with full training provided where needed.

Qualifications

• Previous security experience is preferred
• A valid SIA licence is desirable, although not essential
• Strong communication and interpersonal skills
• A calm, confident and professional approach
• A proactive mindset with the ability to make sound decisions quickly
• A genuine passion for customer service and keeping people safe

Responsibilities

• Create a safe, welcoming and secure environment for customers and colleagues in-store.
• Stay alert and ready to respond to incidents or potential risks.
• Support store operations using technology and incident reporting.
• Provide professional customer service while maintaining security.
• Work with store teams to maintain high security standards.

Skills

Communication skills

Interpersonal skills

Calm under pressure

Decision making

Customer service mindset

Security experience (preferred)

Job description

M&S is hiring a Security Officer to help create a safe, welcoming environment for customers and colleagues. You will stay calm under pressure, lead with professionalism, and protect people and products while delivering excellent service.

In this fast-paced retail role, you’ll be a visible presence, use store technology, and collaborate with teammates to maintain high security standards. A valid SIA licence is desirable, with full training provided where needed.