Retail Security Officer - Calm, Customer-First Safety Lead

B&M Retail Limited; Cheltenham; Híbrido; GBP 12.000 - 17.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Discount in our stores

Colleague portal discounts

Hospitality & more

Descripción de la vacante

B&M Retail Limited in Cheltenham is seeking a confident Retail Security Officer to safeguard people, products and store environments while delivering a welcoming customer experience. This full-time, permanent role offers daytime, evening and weekend shifts, with the Store Management Team supporting your work.

You will help prevent loss, manage risk and uphold high safety standards. You’ll be trusted with responsibilities and work closely with colleagues to resolve incidents professionally

Formación

• Strong ability to follow procedures and stay calm under pressure.
• Excellent verbal and written communication skills.
• Confident handling difficult conversations with customers and colleagues.

Responsabilidades

• Actively monitoring the store to identify and report incidents.
• Operating and reviewing CCTV in line with policy.
• Enforcing Health & Safety procedures.
• Investigating stock loss, theft and fraud.
• Engaging with customers and colleagues to resolve situations calmly.

Conocimientos

Procedural discipline

Verbal communication

Written communication

Conflict handling

Integrity

Team player

Descripción del empleo

B&M Retail Limited in Cheltenham is seeking a confident Retail Security Officer to safeguard people, products and store environments while delivering a welcoming customer experience. This full-time, permanent role offers daytime, evening and weekend shifts, with the Store Management Team supporting your work.

You will help prevent loss, manage risk and uphold high safety standards. You’ll be trusted with responsibilities and work closely with colleagues to resolve incidents professionally