Retail Security Officer - Calm, Customer-First Guardian

B&M Retail; Burton on the Wolds; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Store discount

Colleague portal discounts

Hospitality & more

Job summary

B&M Retail in Loughborough is seeking a confident Retail Security Officer to safeguard people, products and the store environment while delivering a welcoming customer experience. The role offers full-time, permanent employment with shifts across daytime, evenings and weekends, giving you variety and responsibility as part of the store team.

You will actively monitor the store, operate CCTV, investigate incidents, enforce safety procedures and engage with customers to resolve situations

Qualifications

• Follow procedures and remain composed in challenging situations.
• Strong verbal and written communication skills.
• Confidence handling difficult conversations in a professional manner.
• Sound judgement, honesty, integrity and a strong work ethic.
• A supportive team player who takes pride in doing the right thing.

Responsibilities

• Actively monitoring the store to identify, prevent and report incidents.
• Operating and reviewing CCTV systems in line with company policies.
• Supporting the enforcement of Health & Safety procedures.
• Conducting investigations into stock loss, theft and fraud.
• Engaging with customers and colleagues to resolve situations calmly and effectively.

Skills

Customer service

Communication skills

Calm under pressure

Team player

Tools

CCTV operation

Job description

B&M Retail in Loughborough is seeking a confident Retail Security Officer to safeguard people, products and the store environment while delivering a welcoming customer experience. The role offers full-time, permanent employment with shifts across daytime, evenings and weekends, giving you variety and responsibility as part of the store team.

You will actively monitor the store, operate CCTV, investigate incidents, enforce safety procedures and engage with customers to resolve situations