Retail Security Officer: Customer-First, Flexible Shifts

B&M Retail; Newport; On-site; GBP 20,000 - 25,000; Full time

Benefits offered by this job

Store discount

Colleague portal discounts

Range of benefits

Job summary

B&M Retail in Newport is seeking a confident Retail Security Officer to protect customers, colleagues and stock while delivering a welcoming shopping experience.

In this full-time, permanent role you will monitor store activity, operate CCTV in line with policies, support safety procedures and investigate loss or theft. You will work across daytime, evening and weekend shifts as part of a dedicated store team.

Qualifications

• Ability to stay alert and calm under pressure.
• Strong verbal and written communication skills.
• Confidence handling difficult conversations professionally.
• Sound judgement, honesty, integrity and a strong work ethic.
• Supportive team player who takes pride in doing the right thing.

Responsibilities

• Actively monitoring the store to identify, prevent and report incidents.
• Operating and reviewing CCTV systems in line with company policies.
• Supporting the enforcement of Health & Safety procedures.
• Conducting investigations into stock loss, theft and fraud.
• Engaging with customers and colleagues to resolve situations calmly and effectively.

Skills

Vigilance

Communication

Conflict management

Team player

Integrity

Tools

CCTV systems

Job description

B&M Retail in Newport is seeking a confident Retail Security Officer to protect customers, colleagues and stock while delivering a welcoming shopping experience.

In this full-time, permanent role you will monitor store activity, operate CCTV in line with policies, support safety procedures and investigate loss or theft. You will work across daytime, evening and weekend shifts as part of a dedicated store team.