Store Security & Safety Lead | Flexible Shifts

B&M Retail Limited; Gloucester; À distance; GBP 21 000 - 27 000; Plein temps

Résumé du poste

B&M Retail Limited in Gloucester is seeking a confident Retail Security Officer to safeguard people and products while delivering a welcoming customer experience. You’ll work across daytime, evenings and weekends, supporting store management to prevent loss and manage risk with high safety standards.

The role requires alertness, calmness under pressure and a customer-first mindset. You’ll monitor CCTV, follow procedures and engage with customers and colleagues to resolve situations

Qualifications

• Customer-first mindset and strong sense of responsibility.
• Strong verbal and written communication skills.
• Confidence handling difficult conversations in a professional manner.
• Sound judgement, honesty, integrity and a strong work ethic.
• A supportive team player who takes pride in doing the right thing.

Responsabilités

• Actively monitoring the store to identify, prevent and report incidents.
• Operating and reviewing CCTV systems in line with company policies.
• Supporting the enforcement of Health & Safety procedures.
• Conducting investigations into stock loss, theft and fraud.
• Engaging with customers and colleagues to resolve situations calmly and effectively.

Connaissances

Customer focus

Verbal communication

Written communication

Calm under pressure

Team player

Outils

CCTV systems

Description du poste

B&M Retail Limited in Gloucester is seeking a confident Retail Security Officer to safeguard people and products while delivering a welcoming customer experience. You’ll work across daytime, evenings and weekends, supporting store management to prevent loss and manage risk with high safety standards.

The role requires alertness, calmness under pressure and a customer-first mindset. You’ll monitor CCTV, follow procedures and engage with customers and colleagues to resolve situations