Security Officer

B&M Retail Limited; Cheltenham; Hybrid; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Discount in our stores

Colleague portal discounts

Hospitality & more

Job summary

B&M Retail Limited in Cheltenham is seeking a confident Retail Security Officer to safeguard people, products and store environments while delivering a welcoming customer experience. This full-time, permanent role offers daytime, evening and weekend shifts, with the Store Management Team supporting your work.

You will help prevent loss, manage risk and uphold high safety standards. You’ll be trusted with responsibilities and work closely with colleagues to resolve incidents professionally

Qualifications

• Strong ability to follow procedures and stay calm under pressure.
• Excellent verbal and written communication skills.
• Confident handling difficult conversations with customers and colleagues.

Responsibilities

• Actively monitoring the store to identify and report incidents.
• Operating and reviewing CCTV in line with policy.
• Enforcing Health & Safety procedures.
• Investigating stock loss, theft and fraud.
• Engaging with customers and colleagues to resolve situations calmly.

Skills

Procedural discipline

Verbal communication

Written communication

Conflict handling

Integrity

Team player

Job description

Are you a confident and professional Retail Security Officer? Do you enjoy safeguarding people, products, and store environments while delivering a welcoming customer experience?

Join our team in Cheltenhamand make a real difference!

In this role, you’ll be trusted with responsibility and play a vital role in safeguarding the store. Working closely with the Store Management Team, you’ll help prevent loss, manage risk and maintain high standards of safety and professionalism.

This is a full-time, permanent role with flexibility to work across daytime, evening and weekend shifts - ideal for someone who enjoys variety, responsibility and being an integral part of the store team.

What you’ll be doing

• Actively monitoring the store to identify, prevent and report incidents
• Operating and reviewing CCTV systems in line with company policies
• Supporting the enforcement of Health & Safety procedures
• Conducting investigations into stock loss, theft and fraud
• Engaging with customers and colleagues to resolve situations calmly and effectively

What you’ll bring

We’re looking for someone who is alert, calm under pressure and confident in their approach, with a strong sense of responsibility and a customer-first mindset. Similar security experience isn’t essential, but the key skills and behaviours required include:

• Ability to follow procedures and remain composed in challenging situations
• Strong verbal and written communication skills
• Confidence handling difficult conversations in a professional manner
• Sound judgement, honesty, integrity and a strong work ethic
• A supportive team player who takes pride in doing the right thing

Why B&M?

There’s never been a better time to join. With strong leadership, big ambitions, and over 780 stores (and growing), we offer real opportunities to build your career. You’ll be joining a business that values integrity, teamwork and personal development where your contribution genuinely matters.

We offer you a range of great benefits including discount in our stores, a colleague portal offering discount for numerous retailers, hospitality & much more! Check out our full benefits here – https://careers.bmstores.co.uk/our-bm-benefits/

B&M are an equal opportunities employer. We are committed to creating an inclusive and diverse environment for all colleagues.