Retail Security Officer - Customer-Focused Guardian

B&M Retail; Portishead; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Staff discounts

Colleague discounts

Job summary

B&M Retail in Portishead is seeking a confident and professional Retail Security Officer to safeguard people, products and store environments while delivering a welcoming customer experience. This full-time, permanent role offers flexibility to cover daytime, evening and weekend shifts across multiple nearby stores.

You will work closely with the Store Management Team to prevent loss, manage risk and uphold high safety and professionalism standards.

Qualifications

• Must have alertness and the ability to stay calm under pressure.
• Strong verbal and written communication skills.
• Customer-first mindset and reliable work ethic.

Responsibilities

• Actively monitoring the store to identify, prevent and report incidents.
• Operating and reviewing CCTV systems in line with company policies
• Supporting the enforcement of Health & Safety procedures
• Conducting investigations into stock loss, theft and fraud
• Engaging with customers and colleagues to resolve situations calmly and effectively

Skills

Alertness

Communication

Customer focus

Team player

Integrity

Judgement

Job description

B&M Retail in Portishead is seeking a confident and professional Retail Security Officer to safeguard people, products and store environments while delivering a welcoming customer experience. This full-time, permanent role offers flexibility to cover daytime, evening and weekend shifts across multiple nearby stores.

You will work closely with the Store Management Team to prevent loss, manage risk and uphold high safety and professionalism standards.