Customer-First Retail Security Officer (Flexible Shifts)

B&M Retail; Gloucester; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Store discount

Colleague portal discounts

Hospitality discounts

Job summary

B&M Retail in Gloucester is seeking a confident Retail Security Officer to safeguard people, products and the store while delivering a welcoming customer experience. You will work with the Store Management Team to prevent loss and maintain safety.

This full-time, permanent role covers daytime, evening and weekend shifts. The role requires alertness, integrity and strong communication, with opportunities to develop through our benefits and inclusive culture.

Qualifications

• Alertness and vigilance in a retail environment.
• Strong written and verbal communication skills.
• Ability to follow procedures and respond calmly under pressure.
• Integrity, honesty and professional conduct.

Responsibilities

• Actively monitoring the store to identify, prevent and report incidents.
• Operating and reviewing CCTV systems in line with company policies.
• Supporting the enforcement of Health & Safety procedures.
• Conducting investigations into stock loss, theft and fraud.
• Engaging with customers and colleagues to resolve situations calmly and effectively.

Skills

Alertness

Customer-first

Communication

Job description

B&M Retail in Gloucester is seeking a confident Retail Security Officer to safeguard people, products and the store while delivering a welcoming customer experience. You will work with the Store Management Team to prevent loss and maintain safety.

This full-time, permanent role covers daytime, evening and weekend shifts. The role requires alertness, integrity and strong communication, with opportunities to develop through our benefits and inclusive culture.