Retail Security & Customer Experience Lead

B&M Retail; Greater London; On-site; GBP 21,000 - 25,000; Full time

Job summary

B&M Retail is hiring a Retail Security Officer in Charlton. The role is full-time and permanent with shifts across day, evening, and weekends, contributing to store safety, loss prevention, and customer service.

You will work closely with the Store Management Team to uphold high standards of safety and professionalism. The position offers variety, responsibility and real opportunities to grow within a large, values-driven retailer.

Qualifications

• Experience in security is not essential, but reliability and alertness are required.
• Ability to follow procedures and remain composed in challenging situations.
• Strong verbal and written communication skills.
• Honesty, integrity and a strong work ethic.
• Customer-focused mindset and teamwork are valued.

Responsibilities

• Actively monitor the store to identify, prevent and report incidents.
• Operate and review CCTV systems in line with company policies.
• Support the enforcement of Health & Safety procedures.
• Conduct investigations into stock loss, theft and fraud.
• Engage with customers and colleagues to resolve situations calmly and effectively.

Skills

Customer focus

Communication skills

Follow procedures

Integrity

Team player

Tools

CCTV operation

Job description

B&M Retail is hiring a Retail Security Officer in Charlton. The role is full-time and permanent with shifts across day, evening, and weekends, contributing to store safety, loss prevention, and customer service.

You will work closely with the Store Management Team to uphold high standards of safety and professionalism. The position offers variety, responsibility and real opportunities to grow within a large, values-driven retailer.