Retail Security Officer

OCS Group Limited; Hanley; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading facilities management company in Hanley is seeking a Retail Security Officer to ensure a safe shopping environment. The role involves acting as a visible security presence, conducting regular patrols, monitoring CCTV for suspicious activities, and providing excellent customer service. Required qualifications include a valid SIA license and strong observational and communication skills. This position may involve flexible shifts, including weekends and evenings, to maintain safety across store hours.

Qualifications

• Strong observational skills to identify suspicious behavior.
• Proven ability to handle difficult situations calmly and professionally.
• Excellent communication skills for effective reporting and interactions.

Responsibilities

• Act as a visible security presence to deter theft and anti-social behaviour.
• Conduct regular patrols to ensure safety and security.
• Monitor CCTV and respond to suspicious activities.
• Liaise with management to address security concerns.

Skills

Strong observational skills

Excellent verbal and written communication

Ability to handle difficult situations

Proactive approach to safety

Education

Valid SIA License – Door Supervisor or Security Guarding

Job description

As a Retail Security Officer, you will play a vital role in protecting customers, staff, and stock, ensuring a safe and secure shopping environment. You will act as a visible deterrent to criminal activity, provide excellent customer service, and respond effectively to incidents within the retail environment.

Key Responsibilities

• Act as a visible security presence within the store, deterring theft and anti-social behaviour.
• Conduct regular patrols of the store premises, ensuring safety and security at all times.
• Monitor CCTV and other security equipment to identify and respond to suspicious activities.
• Carry out searches of individuals if required in accordance with company policies.
• Respond to alarms and incidents promptly, escalating issues to management or law enforcement as necessary.
• Complete detailed and accurate incident and observation reports.
• Liaise with store management and staff to address security concerns or potential threats.
• Provide a professional and welcoming approach to customers, staff, and visitors.
• Assist customers with directions or queries where needed.
• De‑escalate confrontational situations calmly and professionally.
• Ensure compliance with all site‑specific procedures, company policies, and legal requirements.
• Support the wider security team and assist with additional duties as requested by the Site Supervisor or Security Manager.

Requirements

• Valid SIA License – Door Supervisor (DS) or Security Guarding required.
• Strong observational skills with the ability to identify suspicious behaviour.
• Proven ability to handle difficult situations calmly and professionally.
• Excellent verbal and written communication skills for reporting and interactions.
• A proactive and professional approach to ensuring safety and security.
• Flexibility to work varied shifts, including weekends and evenings.

About OCS UK & Ireland

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award‑winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values – Trust, Respect, Unity, and Empowerment.