Retail Sales Assistant

Dreams Ltd; City of Edinburgh; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading bed retailer in Edinburgh seeks a Retail team member to deliver exceptional customer service and help clients select the perfect mattress using innovative Sleepmatch technology. Candidates should have a positive attitude, excellent communication skills, and a willingness to learn. The role requires full-time commitment, including weekends and holidays, offering competitive pay and commission opportunities.

Benefits

Competitive salary

Commission on sales

Colleague discounts

Learning and development opportunities

Wellness support services

Enhanced maternity & paternity pay

Responsibilities

• Provide exceptional service and listen to customers' needs.
• Guide customers through the selection process.
• Use Sleepmatch technology to assist in mattress selection.
• Maintain store cleanliness and update displays.

Skills

Engaging personality

Excellent communication skills

Motivation towards KPIs

Team player

Willingness to learn

Flexibility

Job description

Overview

About us: At Dreams, we know your bed is the best place in the whole world. We`d like to make work a special place to be too. We`re the UK`s most loved bed retailer, so it`s important our people feel the love as well. We`re the owner of the world`s largest bedding provider, Tempur Sealy, and sell 14,000 mattresses, bases and headboards every week. With over 200 stores nationwide, you`ll join our team of sleep-savvy Bed Experts in a fun and friendly environment where every dreamer makes a difference. Dreams. Love your job.

In your dream role, you`ll receive:

• Competitive salary: £29,000 achievable on target earnings
• Commission: Our uncapped commission scheme recognises the hard work and dedication of our superstar dreamers, with extra special peak incentives.
• Discounts: Amazing colleague discount on Dreams products, plus hundreds of brands including restaurants, holidays, and shopping.
• Buy-in schemes: You`ll have the opportunity to buy extra holiday, private healthcare, or savings and loans.
• Learning and development: Our comprehensive induction gives you the best possible start to your career with us, whether it`s a bitesize course on our Beducation learning platform or face-to-face training from our L&D team, with progression opportunities as your experience grows.
• Wellbeing: We partner with the Retail Trust to offer a full wellness hub, including a 24-hour helpline, out of hours GP services and access to counselling.
• New in 2024 - enhanced maternity & paternity pay

The job

Working as part of our Retail team in Perth, you will be a vital part of the store`s success. We want every store visit to be exceptional for our customers, so you`ll work closely with members of the public to understand their needs and advise them on high-value purchases.

Ready to skip the snooze button and get stuck in? Here`s a taste of what you`ll be doing day-to-day

• Making our customers feel at home through exceptional service. At Dreams, this means listening to customer`s needs and guiding them, asking the right questions at the right time to find the perfect fit.
• Being on hand every step of the way whilst customers browse in store, from greeting at the door to getting to know them and their sleep preferences.
• Becoming a Sleepmatch Master, using our market-leading sleep technology to help customers choose the right mattress just for them. Sleepmatch is our bit of wizardry that makes the bed buying process simple and you`ll love it!
• Helping to make the store look its absolute best, from general housekeeping and cleaning to updating displays.

What we`re looking for

• People-first: You will have an engaging and positive personality, plus a natural ability to bond with customers.
• Communicator: Using your excellent communications skills, you`ll be able to build rapport and establish great relationships with customers and colleagues.
• Motivated: While no previous sales experience is necessary, you will need to have the determination and motivation to work towards KPIs and sales targets.
• Team player: Every dreamer plays a role in making our stores an enjoyable place to work, where each member of the team feels included and respected.
• Willing to learn: A great night`s sleep is personal, so natural curiosity and willingness to learn will make you an excellent Bed Expert.
• Flexible: You`ll need to be able to commit to working full time (38.5 hours per week). Our stores are awake 7 days a week, so you will be expected to work 5 out of 7 including weekends and bank holidays. On these busy days, you`ll have the opportunity earn even more commission!