Retail Receptionist

Fashion & Retail Personnel; City Of London; On-site; GBP 20,000 - 25,000; Full time

Job summary

A luxury retail firm in London seeks a Receptionist to serve as a welcoming face for customers. You'll handle greetings, sales support, and manage order alterations while maintaining a professional appearance. The role requires excellent multitasking and communication skills in a busy environment, with training provided. This position is essential for creating outstanding customer experiences.

Qualifications

• Strong customer service and communication skills.
• Excellent multitasking skills in a fast-paced environment.
• Basic cash handling and till operation experience.

Responsibilities

• Welcome customers and visitors with a warm, professional attitude.
• Operate the till accurately.
• Manage 'Click & Collect' and alterations handover.

Skills

Customer service

Multitasking

Communication

Attention to detail

Job description

Are you a friendly, confident, and well-presented individual who enjoys delivering exceptional customer service? We’re looking for a Receptionist to join our luxury British country pursuit retailer, playing a key role as part of the store’s welcoming face.

About the Role

As Receptionist, you will be one of the first points of contact for our customers, combining warm hospitality with sales support. This busy and varied role involves greeting visitors, operating the till, handling “Click & Collect” orders and alterations, and selling accessories in the reception area.

Responsibilities

• Welcome customers and visitors with a warm, professional attitude
• Maintain a smart and polished appearance
• Operate the till accurately
• Manage “Click & Collect” and alterations handover
• Liaise with the tailor regarding garment alterations
• Promote and sell accessories displayed at reception
• Keep the reception area tidy, well-stocked, and inviting
• Direct visitors attending meetings with back-of-house staff

What We’re Looking For

• Excellent multitasking skills in a fast-paced environment
• Strong customer service and communication skills
• Attention to detail and pride in maintaining an attractive workspace
• Basic cash handling and till operation experience
• Ability to work well as part of a team with support from a Reception Supervisor

Training

Full training will be provided to help you succeed in this role.

If you’re passionate about providing outstanding customer experiences and thrive in a dynamic environment, we’d love to hear from you!