Retail People & Service Team Lead: Inspire Service & Growth

River Island Clothing Co., Ltd.; Sheffield; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading retail fashion brand is seeking a People & Service Team Leader in Sheffield to enhance customer service and lead a motivated team. The ideal candidate will have supervisory experience in retail, strong communication skills, and a passion for fashion. Responsibilities include driving store KPIs and creating an inclusive environment. The position requires adaptability in a fast-paced environment and entails weekend work. A generous staff discount and bonus scheme are offered.

Benefits

50% staff discount

Generous bonus scheme

Private pension plan

Paid holiday and additional holiday options

Qualifications

• Previous experience in retail, preferably in a supervisor role.
• Passionate about fashion and updated on trends.
• Strong communication and interpersonal skills.

Responsibilities

• Deliver great service and role model this throughout the store team.
• Create a diverse and inclusive environment.
• Drive store KPIs, including sales and stock loss.
• Support management of store operations and health & safety compliance.

Skills

Strong communication skills

Team motivation

Adaptability

Fashion knowledge

Job description

A leading retail fashion brand is seeking a People & Service Team Leader in Sheffield to enhance customer service and lead a motivated team. The ideal candidate will have supervisory experience in retail, strong communication skills, and a passion for fashion. Responsibilities include driving store KPIs and creating an inclusive environment. The position requires adaptability in a fast-paced environment and entails weekend work. A generous staff discount and bonus scheme are offered.