Retail Operations Manager

St. Rocco's Hospice; Coalville; On-site; GBP 60,000 - 80,000; Full time

Job summary

A community hospice in Coalville is seeking an experienced Retail Operations Manager to lead the retail strategy, oversee charity shops, and develop a high-performing team. The ideal candidate will have leadership experience, a passion for community service, and skills in retail management. Join us to make a difference every day.

Qualifications

• Experience of successfully opening new stores.
• Ability to lead and develop high-performing teams.
• Commercially minded with a passion for community service.

Responsibilities

• Oversee day-to-day operations of charity shops.
• Manage sales performance across multiple locations.
• Ensure compliance with health and safety regulations.
• Develop strategies to enhance retail income.

Skills

Strong leadership skills

Excellent communication skills

Commercial acumen

Experience in retail management

Ability to deliver results

Job description

We are a dedicated community hospice committed to providing exceptional care and support to patients and their loved ones in the Warrington Area. Our retail chain plays a vital role in funding these services, and we are looking for an experienced Retail Operations Manager to lead and grow this area of our work.

You will be responsible for delivering the organisation's Retail Strategy, focusing on maximising net contribution, delivering excellence in customer service, and improving sales and minimising costs.

About the Role

As Retail Operations Manager, you will:

• Oversee the day-to-day operations of our charity shops and online retail platforms with the support of our Retail Area Manager and E-Commerce, Logistics and New Goods Manager.
• Oversee and manage sales performance and profitability across multiple locations through KPI's and Objectives.
• Lead, motivate, and develop to create a high performing retail team.
• Ensure compliance with health and safety, trading standards, and charity regulations.
• Develop strategies to expand retail income and enhance customer experience, including new shop openings.
• Manage budgets, stock control, and reporting to senior leadership.

About You

We’re looking for someone who:

• Is commercially minded with strong leadership and communication skills.
• Can deliver results through people, processes, and innovation.
• Has experience of opening new stores.
• Is passionate about making a difference in the community.

Apply today and help us make every day count.