Retail Manager - Technology

Harrods Careers; Cheltenham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A luxury retail emporium in Cheltenham is seeking an experienced Retail Manager for its Technology department. The ideal candidate will lead sales and operational activities, inspire a team, and ensure top-notch customer service. Applicants should demonstrate strong management skills and a passion for technology, with a record of achieving business success in a retail environment. Competitive benefits include generous holidays and staff discounts.

Benefits

25 days holiday plus birthday off

Great in-store discounts

Generous pension scheme

Recognition culture

Qualifications

• Exceptional track record in sales management and business planning.
• Experience leading retail teams with high volume revenue turnover is desirable.
• Experience in consumer technology products is preferable.

Responsibilities

• Lead the technology department, ensuring exceptional customer service.
• Inspire and cultivate high-performing teams.
• Drive business performance using data and insights.

Skills

Motivation skills

Organisational skills

Commercial judgement

Persuasive communication

Creative mindset

Customer focus

Job description

Retail Manager - Technology

We are currently recruiting for a people‑focused and experienced Retail Manager to join our welcoming and close‑knit Harrods team within fifth‑floor our Technology department. Leading on sales, commercial and operations activity, you’ll inspire your division to make the impossible possible, exceeding expectations while nurturing talent across your teams. With a multi‑million pound turnover to manage, you’ll ensure exceptional levels of customer service.

About the Role

As the front‑line ambassador of the leadership team, the Retail Manager brings a passion for technology that shines through in every interaction, effortlessly cultivating high‑performing teams. Your natural ability to inspire and captivate your sales colleagues through compelling storytelling and a culture rich in continuous feedback sets the stage for success.

Your passion for technology retail, combined with an authentic and inclusive approach, creates an environment where everyone thrives. Your flair for working with data and insights drives your business to surpass performance targets and uphold exceptional operational standards.

About you

You’ll have an exceptional track record in sales management and business planning, leading and supporting large teams to achieve success.

Amongst the qualities that make you shine are:

• An ability to motivate your team
• Exceptional organisational skills
• Instinctive commercial judgement and stakeholder management
• Persuasive and inspiring communications
• A creative mindset and an unwavering people and customer focus
• Experience leading a retail team with a high volume revenue turnover - desirable
• Experience in consumer technology products - desirable

About us

As the world’s leading luxury retail emporium, we craft magic, memorable experiences for our customers and support our talented teams to become the best ambassadors for our global brand. We set the highest standards and reward the remarkable people who help us maintain them.

Our promise to you

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.

On top of this, you will receive a great set of benefits, including 25 days holiday (with your birthday off too), great in‑store discounts with extra 10% staff only days, a generous pension scheme and a culture of recognition which celebrates and rewards individual achievement.

Uniquely You

Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply.

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods

Additional Information:

Time Type:
Permanent
Department:
Technology (James Garwood)