Retail - Lead Store Advisor（Hopson）

ON RUNNING; City Of London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading sports retail company is seeking an experienced supervisor to join its team at the Beijing World Trade Center store. The role involves exceptional customer service, mentoring Store Advisors, and maintaining store standards. Candidates should have at least 3 years of retail experience, strong communication skills, and a passion for sports and movement. This is a great opportunity to be part of a dynamic team in a new location.

Qualifications

• 3+ years of experience in a retail work environment.
• Experience in a supervisory role preferred.
• Background in Running, Fashion, or Sports Industry is an advantage.

Responsibilities

• Embrace and communicate the company values and philosophy.
• Supervise and mentor a team of up to 5 Store Advisors.
• Provide exceptional customer service and improve engagement.

Skills

Communication skills

Interpersonal skills

Customer service

Team leadership

Job description

In short

This is your opportunity to become a core part of On's Direct-to-Consumer (DTC) team and commence the journey to bring On's Beijing World Trade Center Retail Store alive. As one of the first hires of the Beijing World Trade Center store team, On will rely on you to deliver exceptional customer service to each and every customer while embodying On's core values and passion for movement.

Your Mission

• Continuously embrace and communicate On's values and brand philosophy in team and customer interactions
• Supervise and mentor a team of up to 5 Store Advisors by demonstrating an exceptional customer focused approach within daily work
• Provide exceptional customer service by responding to customer inquiries and creating solutions by listening to their needs and improving engagement with our product
• Maintain in-depth knowledge of product technical information and follow On's global activities and projects (e.g. sustainability efforts, Athlete stories)
• Contribute feedback to store leadership to continuously improve store processes, customer engagement and team happiness
• Help maintain the visual standards store to deliver a premium experience
• Assist with inventory management and inbound / outbound product orders
• Other duties as needed

Your story

• 3+ year of experience within a retail work environment; +1 year in supervisory role
• A background in the Running, Fashion or Sports Industry is preferred but not a must
• Strong communication, hospitality and interpersonal skills
• Ability to take initiative, learn quickly, and work both independently and as part of a team
• Eye for maintaining outstanding store condition and visual merchandising standards
• Ability to run regularly and attend marathon/half marathon events is a strong plus but not a core requirement