Retail Lead (Commercial) Portsmouth

Nike; Portsmouth; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading sports and fashion retailer in Portsmouth is seeking a Retail Lead (Commercial) to deliver exceptional consumer service and manage a motivated team. You will support daily operations, ensuring compliance with brand standards and achieving sales targets. Ideal candidates have prior retail experience, strong communication skills, and the ability to foster a collaborative environment. This position offers a competitive compensation package, performance-based bonuses, and generous employee discounts.

Benefits

Competitive compensation and benefits

Performance-based bonuses

Diversity, Equity & Inclusion support

Employee discounts

Brand-new NIKE outfit

Qualifications

• Customer service and/or retail experience preferred.
• Ability to manage a small team of peers.
• Effective communicator, brand ambassador, and collaborative teammate.
• Demonstrated ability to apply product sales techniques.
• Flexible with scheduling and available to work retail hours.

Responsibilities

• Deliver exceptional consumer service and a premium brand experience.
• Coordinate, coach, and motivate the team in your area.
• Support management of daily business to achieve sales targets.
• Ensure compliance with all brand standards and guidelines.

Skills

Customer service experience

Team management

Effective communication

Sales techniques

Job description

Nike Portsmouth is looking for a Retail Lead (Commercial) to join our team and provide worldclass service to the consumer:

What You Bring

Join the NIKE, Inc. team! As a Lead, you will be responsible for delivering exceptional consumer service and ensuring a premium brand experience to our consumers. You will coordinate, coach, and motivate the employees in your area while maintaining an excellent work atmosphere. You will support the management of the daily business in your area to achieve sales targets, including digital services, visual merchandising, sales floor, and promotional campaigns. You will identify and solve problems in partnership with your store leadership and be a brand ambassador for NIKE’s initiatives. You will also ensure the store complies with all NIKE standards and guidelines.

Our Leads specialize in one business area but will support cross-functionally

• COMMERCIAL: You will support a team that can deliver efficient receiving of product, inventory accuracy to visual presentation standards, and make timely monthly initiative launches
• ATHLETE EXPERIENCE: You will ensure the team is equipped to deliver the highest quality athlete experience.
• CONSUMER EXPERIENCE: You will lead by example and deliver our sales floor service to bring the consumer journey to life.

What You Get

• One of the best compensation and benefits packages in the industry
• Opportunity for monthly performance-based bonus
• A supportive team that values Diversity, Equity & Inclusion
• A career at a company at the forefront of the sports and fashion industry.
• Generous online and in-store employee discounts and a brand-new NIKE outfit for you to sport with your teammates on the sales floor.

Qualifications

• Customer service and/or retail experience preferred.
• Ability to manage a small team of peers.
• Effective communicator, brand ambassador, and collaborative teammate.
• Demonstrated ability to apply product sales techniques.
• Flexible with scheduling and available to work retail hours (***), which may include day, evening, weekends, and/or holidays, based on department and store/company needs.

Note that relocation support is not provided for this role.

Apply now online

We are waiting for you!