Retail Customer Service Team Lead - Hospitality

Paddy Power; Cheshunt; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Competitive salary

Performance bonus

Flexible work patterns

Company Sharesave scheme

Life Cover

Company Pension Scheme

Birthday Leave

Employee assistance programme

Job summary

Paddy Power is seeking a capable Retail Shop Assistant in Cheshunt. The role involves helping customers place bets across terminals, calls, and in-shop transactions while maintaining a welcoming shop environment.

You will manage shop operations in the absence of the Shop Manager and stay adaptable in a fast-paced betting shop, ensuring top-tier customer service and social responsibility compliance.

Qualifications

• Excellent customer service skills, ensuring customers receive a friendly, professional and positive experience.
• Proactive and results-driven, with the ability to work in a fast-paced betting shop environment.
• Confident communication and problem-solving skills, with the ability to handle customer queries and resolve issues effectively.
• Adaptable and enthusiastic, with a willingness to learn, support team members and maintain high standards of shop operations.
• Excellent hosting skills, creating a welcoming and enjoyable experience for every customer.

Responsibilities

• Assisting customers to place bets through various channels, such as our betting terminals, telephone services, and in-shop transactions
• Maintaining excellent shop presentation standards to create an inviting atmosphere for customers
• Responsible for all operations in the absence of the Shop Manager, ensuring smooth functioning of the shop
• Adapting to changing situations while maintaining a strong customer-focused approach when hosting
• Fulfilling social responsibility duties by adhering to established guidelines and regulations

Skills

Customer service

Proactive

Communication

Adaptable

Hosting

Job description

Paddy Power is seeking a capable Retail Shop Assistant in Cheshunt. The role involves helping customers place bets across terminals, calls, and in-shop transactions while maintaining a welcoming shop environment.

You will manage shop operations in the absence of the Shop Manager and stay adaptable in a fast-paced betting shop, ensuring top-tier customer service and social responsibility compliance.