Retail Customer Service Leader: Elevate Shop Experience

Power Leisure Bookmakers Ltd (UK Branch); Oakwood; On-site; GBP 16,000 - 23,000; Full time

Benefits offered by this job

Competitive pay

Performance bonuses

Annual rewards

Flexible patterns

Sick pay

Pension scheme

Birthday leave

Employee assistance

Groupon discount

Eyecare vouchers

Job summary

Paddy Power in the UK retail shops is seeking a Customer Service Team Leader CSTL. You will welcome customers, ensure outstanding service, and promote offers; leading the team to deliver hospitality in a dynamic betting environment.

You should be proactive, target driven, and ready to train new staff; full training provided. The role involves hosting customers, handling queries, and maintaining shop standards.

Qualifications

• Proactive and motivated individual with a focus on achieving targets.
• Ability to host customers and communicate clearly on promotions.
• Willingness to undergo training for industry-specific procedures.

Responsibilities

• Host customers in shop and provide best-in-class service.
• Assist customers to place bets via terminals and in-shop.
• Maintain shop presentation and act in absence of Shop Manager.

Skills

Customer service

Communication

Team leadership

Sales and promotions

Relationship building

Tools

Betting terminals

Job description

Paddy Power in the UK retail shops is seeking a Customer Service Team Leader CSTL. You will welcome customers, ensure outstanding service, and promote offers; leading the team to deliver hospitality in a dynamic betting environment.

You should be proactive, target driven, and ready to train new staff; full training provided. The role involves hosting customers, handling queries, and maintaining shop standards.