Flexible Retail Customer Service Team Lead (Betting)

Power Leisure Bookmakers Ltd (UK Branch); Cheshunt; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Flexible schedules

Family leave

Sharesave scheme

Life cover

Pension scheme

Sick pay

Birthday leave

Employee assistance

Job summary

Paddy Power, part of Flutter Entertainment, is seeking a Customer Service Team Leader in Cheshunt on a permanent basis. Starting salary is £13.25 per hour with opportunities for performance-based rewards and flexible patterns.

The role involves leading a busy betting shop, delivering outstanding hospitality and managing operations in the absence of the Shop Manager. Join a dynamic retail team and help drive exceptional customer experiences.

Qualifications

• Excellent customer service skills in a fast-paced retail betting environment.
• Confident communication and problem-solving abilities.
• Proactive, results-driven approach with team collaboration.

Responsibilities

• Assist customers to place bets via terminals, phone and in-shop transactions.
• Maintain inviting shop presentation to enhance customer experience.
• Cover shop operations in the Shop Manager's absence to ensure smooth running.
• Adapt to changing situations while keeping a strong customer-focused approach.
• Perform social responsibility duties by following guidelines and regulations.

Skills

Customer service

Communication

Problem solving

Adaptability

Hosting

Job description

Paddy Power, part of Flutter Entertainment, is seeking a Customer Service Team Leader in Cheshunt on a permanent basis. Starting salary is £13.25 per hour with opportunities for performance-based rewards and flexible patterns.

The role involves leading a busy betting shop, delivering outstanding hospitality and managing operations in the absence of the Shop Manager. Join a dynamic retail team and help drive exceptional customer experiences.