Customer Service Team Leader - Fast-Paced Retail

Paddy Power; Salford; On-site; GBP 17,000 - 21,000; Full time

Benefits offered by this job

Competitive salary

Performance bonus

Flexible work patterns

Company pension

Job summary

Paddy Power in Bolton is seeking a customer-focused team member for our busy retail shops. You will help customers place bets via terminals, phones, and in-shop channels, while maintaining an inviting shop environment and ensuring smooth daily operations.

The role requires adaptability and a proactive, professional appearance. We offer a competitive salary with performance bonuses, flexible patterns, and a range of benefits.

Qualifications

• Excellent customer service and a friendly, professional demeanor.
• Ability to handle queries and resolve issues effectively.
• Willingness to learn and support team members.

Responsibilities

• Assist customers to place bets through terminals, telephone, and in-shop.
• Maintain shop presentation to create an inviting atmosphere.
• Take responsibility in the absence of the Shop Manager to ensure smooth operations.
• Adapt to changing situations with a customer-focused approach.
• Fulfilling social responsibility duties by adhering to guidelines.

Skills

Customer service

Communication

Fast-paced environment

Problem solving

Teamwork

Job description

Paddy Power in Bolton is seeking a customer-focused team member for our busy retail shops. You will help customers place bets via terminals, phones, and in-shop channels, while maintaining an inviting shop environment and ensuring smooth daily operations.

The role requires adaptability and a proactive, professional appearance. We offer a competitive salary with performance bonuses, flexible patterns, and a range of benefits.