Customer Service Team Lead - Flexible Retail Betting

Paddy Power; Greater London; On-site; GBP 16,000 - 23,000; Full time

Benefits offered by this job

Competitive salary

Performance bonus

Annual & quarterly rewards

Flexible work patterns

Family Leave

Company Sharesave Scheme

Life Cover

Company Pension Scheme

Company Sick Pay

Birthday Leave

Employee Assistance Programme

Company Social Events

Groupon Discount Scheme

Eyecare vouchers

Job summary

Paddy Power is seeking a Retail Shop Associate in London to assist customers with bets across channels, maintain an inviting shop environment, and cover shop operations in the Shop Manager’s absence. The role emphasizes strong customer service and adaptability in a fast-paced betting shop setting.

Join a dynamic team offering flexible patterns, social events, and an array of rewards while delivering hospitality and compliance within a regulated retail betting context.

Qualifications

• Excellent customer service skills, ensuring customers receive a friendly, professional and positive experience.

Responsibilities

• Assisting customers to place bets through various channels, such as our betting terminals, telephone services, and in-shop transactions.
• Maintaining excellent shop presentation standards to create an inviting atmosphere for customers.
• Responsible for all operations in the absence of the Shop Manager, ensuring smooth functioning of the shop.
• Adapting to changing situations while maintaining a strong customer-focused approach when hosting.
• Fulfilling social responsibility duties by adhering to established guidelines and regulations.

Skills

Customer service

Proactive

Communication

Problem solving

Teamwork

Job description

Paddy Power is seeking a Retail Shop Associate in London to assist customers with bets across channels, maintain an inviting shop environment, and cover shop operations in the Shop Manager’s absence. The role emphasizes strong customer service and adaptability in a fast-paced betting shop setting.

Join a dynamic team offering flexible patterns, social events, and an array of rewards while delivering hospitality and compliance within a regulated retail betting context.