Customer Service Team Lead | Fast-Paced Retail Betting

Flutter Entertainment Plc; Cheshunt; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Flexible work patterns

Company Sharesave Scheme

Life Cover

Company Pension Scheme

Birthday Leave

Employee Assistance Programme

Job summary

Flutter Entertainment plc is seeking a Customer Service Team Leader in Cheshunt to drive outstanding hospitality in our retail betting shops. You’ll assist customers with bets through terminals, phone, and in-shop channels, while upholding high shop standards and hosting quality.

As acting senior in the absence of the Shop Manager, you’ll ensure smooth daily operations and maintain a proactive, engaging environment for customers.

Qualifications

• Proven experience delivering excellent customer service in retail or hospitality.
• Strong communication and interpersonal skills for diverse customers.
• Willingness to adapt to busy, fast-paced betting shop environments.

Responsibilities

• Assist customers to place bets via terminals, phone, or in-shop transactions.
• Maintain inviting shop presentation and hospitality standards.
• Act as Duty Manager in the absence of the Shop Manager to ensure smooth operations.
• Adapt to changing situations while maintaining a customer-focused approach.
• Follow social responsibility guidelines and regulations.

Skills

Customer service

Communication

Problem solving

Adaptability

Hosting

Job description

Flutter Entertainment plc is seeking a Customer Service Team Leader in Cheshunt to drive outstanding hospitality in our retail betting shops. You’ll assist customers with bets through terminals, phone, and in-shop channels, while upholding high shop standards and hosting quality.

As acting senior in the absence of the Shop Manager, you’ll ensure smooth daily operations and maintain a proactive, engaging environment for customers.