Retail Betting Shop Team Leader – Customer Experience

Paddy Power; Hoddesdon; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Competitive salary including pay rise

Performance Bonus

Annual & Quarterly rewards

Flexible work patterns

Family Leave

Company Sharesave Scheme

Life Cover

Company Pension Scheme

Company Sick Pay

Birthday Leave

Employee Assistant Programme

Company Social Events

Eyecare vouchers

Job summary

Paddy Power is seeking team members for their Hoddesdon retail shops to assist customers with bets across terminals, phone, and in-shop transactions. You will help maintain an inviting shop environment and step in for the Shop Manager to keep daily operations running smoothly.

Applicants should deliver excellent customer service, be proactive in a fast-paced betting shop, and adapt quickly to changes while staying customer-focused. Benefits include diverse rewards and pension schemes.

Qualifications

• Excellent customer service skills providing friendly, professional experience.
• Confident communication and problem-solving to resolve queries.
• Proactive, results-driven with ability to work in a fast-paced betting shop.
• Adaptable and enthusiastic, willing to learn and support team.
• Excellent hosting skills creating welcoming experiences for customers.

Responsibilities

• Assisting customers to place bets through terminals, telephone services and in-shop transactions.
• Maintaining excellent shop presentation standards to create inviting atmosphere.
• Covering operations in absence of Shop Manager to ensure smooth shop functioning.
• Adapting to changing situations while keeping customer focus when hosting.
• Fulfilling social responsibility duties by following guidelines and regulations.

Skills

Excellent customer service

Confident communication

Proactive and results-driven

Adaptable and enthusiastic

Excellent hosting skills

Job description

Paddy Power is seeking team members for their Hoddesdon retail shops to assist customers with bets across terminals, phone, and in-shop transactions. You will help maintain an inviting shop environment and step in for the Shop Manager to keep daily operations running smoothly.

Applicants should deliver excellent customer service, be proactive in a fast-paced betting shop, and adapt quickly to changes while staying customer-focused. Benefits include diverse rewards and pension schemes.