Customer Service Team Leader - Flexible Hours & Rewards

Flutter Entertainment Plc; Liverpool; Presencial; GBP 15.000 - 21.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Performance Bonus

Promotional rewards

Flexible work patterns

Company Sharesave Scheme

Life Cover

Company Pension Scheme

Birthday Leave

Employee Assistance Programme

Groupon Discount Scheme

Eyecare vouchers

Descripción de la vacante

Paddy Power is seeking a Customer Service Team Leader in Liverpool to provide warm, engaging service and promote Paddy Power offers in-store. You will lead a small team, maintain shop standards, and ensure excellent customer experiences across betting terminals, phone, and in-shop transactions.

The role focuses on customer-centric hospitality in a fast-paced retail environment, with training provided and opportunities to drive shop performance and responsible betting practices.

Formación

• Excellent customer service and ability to engage customers
• Ability to lead a small retail team and motivate colleagues
• Strong communication and interpersonal skills to build relationships with customers

Responsabilidades

• Assist customers to place bets across channels (terminals, phone, in-shop)
• Maintain inviting shop presentation and atmosphere
• Act as Shop Manager in absence of the Manager
• Adapt to situations while keeping the customer at the centre of service
• Support social responsibility guidelines and regulations

Conocimientos

Customer service

Team leadership

Communication skills

Sales/upsell

Descripción del empleo

Paddy Power is seeking a Customer Service Team Leader in Liverpool to provide warm, engaging service and promote Paddy Power offers in-store. You will lead a small team, maintain shop standards, and ensure excellent customer experiences across betting terminals, phone, and in-shop transactions.

The role focuses on customer-centric hospitality in a fast-paced retail environment, with training provided and opportunities to drive shop performance and responsible betting practices.