Retail Customer Service Team Leader (Promotions)

Flutter Entertainment Plc; Southgate; On-site; GBP 16,000 - 23,000; Full time

Benefits offered by this job

Performance Bonus

Promotional rewards

Company Sharesave Scheme

Life Cover

Company Pension Scheme

Birthday Leave

Employee Assistance Programme

Financial Wellbeing platform – NUDGE

Groupon Discount Scheme

Eyecare vouchers

Job summary

Paddy Power is seeking a Customer Service Team Leader to welcome customers in our retail shops and ensure an outstanding experience while promoting our offers. You will lead a team, drive satisfaction and model our values.

You will handle bets via terminals and in-shop, maintain presentation, and act as Shop Manager in their absence. Training is provided to help you meet shop targets in a dynamic retail betting environment.

Qualifications

• Experience delivering high-quality customer service.
• Experience leading a team in a fast-paced retail environment.
• Ability to meet shop goals and targets.

Responsibilities

• Host customers in shop and promote offers.
• Assist customers to place bets through terminals and in-shop.
• Maintain shop presentation to create inviting atmosphere.
• Act as Shop Manager in the absence of the Manager.
• Ensure compliance with guidelines and responsible gambling.

Skills

Customer service

Leadership

Communication

Goal attainment

Tools

POS system

Job description

Paddy Power is seeking a Customer Service Team Leader to welcome customers in our retail shops and ensure an outstanding experience while promoting our offers. You will lead a team, drive satisfaction and model our values.

You will handle bets via terminals and in-shop, maintain presentation, and act as Shop Manager in their absence. Training is provided to help you meet shop targets in a dynamic retail betting environment.