Retail Customer Service Team Lead - Coaching & Growth

William Hill; Glasgow; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading betting shop brand in Glasgow is seeking a Team Leader to manage a customer-focused shop environment. The role involves leading a team, ensuring high standards of customer service, and driving shop performance. Ideal candidates will have supervisory experience, strong people skills, and a positive attitude. Benefits include annual pay review, bonuses, and opportunities for career progression.

Benefits

Annual Pay Review & Bonus Scheme

28 days holiday annually (pro rata)

Paid birthday day off

Subsidised travel in London

Training and development

Pension plan with matched contributions

Perks and discounts at retailers

Qualifications

• Aged 18+ (it’s a legal requirement).
• Supervisory experience and great people skills.
• A positive, can-do attitude with a professional approach.
• Strong interpersonal and empathy skills.

Responsibilities

• Leading and motivating a team of Customer Service Representatives.
• Coaching and developing your team.
• Maintaining high standards for shop appearance.
• Building relationships with customers.
• Championing safer gambling.
• Opening and closing the shop as needed.
• Ensuring your shop achieves targets.

Skills

Supervisory experience

Great people skills

Positive attitude

Interpersonal skills

Job description

A leading betting shop brand in Glasgow is seeking a Team Leader to manage a customer-focused shop environment. The role involves leading a team, ensuring high standards of customer service, and driving shop performance. Ideal candidates will have supervisory experience, strong people skills, and a positive attitude. Benefits include annual pay review, bonuses, and opportunities for career progression.